At Designer Discount Club, we aim to make your shopping experience as smooth and stress-free as possible. We coordinate your orders with retailers, and if you need to cancel or return an item, we're here to help.

One of the advantages of shopping with Designer Discount Club is that we manage the entire return and refund process for you. You won't need to contact the retailer's customer service—we handle it all! With our direct relationships with hundreds of retailers, we ensure that your concerns are addressed quickly and efficiently.

Cancelling Orders

Changed your mind after checkout? We've all been there! If you need to cancel an order for any reason, contact us as soon as possible via:

📩 Email: [email protected]
💬 In-App Chat: Click the "Get Support" link on your order

How cancellations work

If an item is cancellable per the retailer's policy, we make the process as simple as possible:

If you cancel before your order is placed by our team with the vendor, you'll receive a full refund to your original payment method within 5 to 7 business days.
Note: If you paid via Affirm and Klarna, there is a 6% processing fee even if the order is not placed
If your order has already been placed by our team with the vendor but it's eligible for cancellation, we offer two flexible refund options.
If your order has already shipped, we can certainly help explore return options based on the retailer's policy.

Returning Orders

We hope you love your purchase, but we totally understand that sometimes things don't work out. Whether you change your mind or your vision for your space evolves, we're here to make returns and refunds hassle-free. If you want to return your order or cancel an order after it has shipped, contact us as soon as possible via:

📩 Email: [email protected]
💬 In-App Chat: Click the "Get Support" link on your order

How returns work

We'll check if the item is returnable. If it is, we will coordinate with the retailer to initiate and manage the return for you.

Once approved, we'll send you a return label and guide you through the next steps.
Once the retailer confirms receipt of the returned item, we will initiate your refund right away. (More on refunds here)

What items are returnable?

We mirror the retailer's return policy unless otherwise stated. Below are key details to check before purchasing:

Some retailers do not accept remorse returns, meaning returns based solely on a change of mind may not be allowed. If this applies, it will be specified in the retailer's return policy.
Certain items may be subject to restocking fees or return shipping costs.
Return windows also vary by retailer.

For your convenience, here are links to the return policies of some of our major retail partners:

• Arhaus

• CB2

• Crate and Barrel

• Polywood

• Pottery Barn

• RH

• Rove Concepts

• West Elm

• Williams Sonoma

Refunds

We understand that things don't always work out, and we're here to support you if a refund is the best way forward. Here are two flexible refund options:

1. Designer Cash: Instant, never expires, no minimum amount required

Choose to receive your refund as Designer Cash immediately after your item is canceled or once the return shipment is received by the retailer.

Instant availability – Your refund is applied to your account right away and is ready to use on your next order.
Amount – If your item has already been shipped and is eligible for return, your refund will be processed minus any retailer return or restocking fees.
No limits – No minimum cart amount required.
Never expires – Use it whenever you're ready.
Exclusive flexibility – Apply it toward your next purchase and continue saving at 200+ of your favorite brands with Designer Discount Club.

2. Original Payment Method: 5-7 business days, may include processing fee

You can choose to have your refund sent back to your original payment method. Depending on the payment method selected at checkout, the following will apply:

Bank Transfer (ACH): Refunds take 5–10 business days and are processed for the full refund amount minus any return shipping and restocking fees charged by the retailer. Please read the retailer's return policy before placing your order.
Card/Wallet (Credit Card, Apple Pay, or Google Pay) : Refunds take 5–7 business days and are processed minus any return shipping or restocking fee charged by the retailer. Please read the retailer's return policy before placing your order. An additional 3% processing charge is subtracted from the refund to cover our payment processor fees. To avoid this 3% surcharge, you always have the option of using Designer Cash as a refund method or using Bank Transfer (ACH) at checkout.
Affirm or Klarna (Buy Now, Pay Later): Refunds typically take 7–10 business days and are processed minus any return shipping or restocking fee charged by the retailer. Please read the retailer's return policy before placing your order. An additional 6% processing charge is subtracted from the refund to cover our payment processor fees. To avoid this surcharge, you always have the option of using Designer Cash as a refund method or using Bank Transfer (ACH) at checkout. For payments made over 100 days ago, a check will be issued instead.